Refund and Return Policy

Common items are available for refunds regarding damage or dissatisfaction. Please contact info@sandiyahworks.com for refunds with name, phone number, order number, and email address associated with the order. A return shipment label will be emailed to you at no cost. Refunds will be completed upon receipt of returned item, please allow the bank 3-5 business days. Always keep return receipt and package tracking information should there be any issues or disputes.

Custom Made Items (Specialty Items) Return and Refund Policy

*Contact must be established within 14 days of shipment arrival date to customer

Custom-made items include but are not limited to printed T-shirts, mugs, cups, pens, hats, and can include crochet items. These items were made to order, i.e. made with a file (photo or edited video) or provided text such as “Happy Birthday, Sarah!” given by the customer for a unique product. There will be NO REFUNDS on these products.

There will be exceptions regarding exchanges for items damaged upon arrival, and the customer is unsatisfied with the result of the product. The customer may contact customer support at info@sandiyahworks.com with an image attachment of the item and a detailed description of what the issue is with the item and order number. Upon review and acceptance, please expect a 3-5 business day period, a return label will be sent to the email associated with the order. We will also request a new image or updated request to remake the item and ship it out. Please be sure to include delivery address, name, email address, phone number, and order number throughout correspondence.

Crochet Items made by Request

All crochet items are handmade and may be slightly larger than requested based on yarn type. All information regarding crochet items, made by request for specific looks, shape, or design will be as transparent as possible. There will be NO REFUNDS on these items.

Care Services Offered for Crochet Items

*There is a $12 fee for each time these services are used

*This fee includes shipping and handling

*Care Instructions are always included with each crochet item for yarn type

Retouch on loose thread

Patch work on tearing

Remake on eyes (sown on and button eyes)